Patients who intend to use their Medical Insurance should:
Confirming cover with your insurer
You are responsible for the costs of your treatment so it is important you understand the cover your insurer will provide. The best way to ensure your insurance company will cover your treatment costs is to contact them prior to the date of your appointment to inform them of your treatment details. If your insurance company confirm cover you should obtain an authorisation code from them. Please advise the receptionist of this authorization code when you attend The clinic.
Claim forms/pre-authorisation
Claims processes differ from insurer to insurer and your insurer will guide you through the process. If your cover is provided by your employer you will follow the claims process specific to your scheme. You might have to obtain a claim form if required by your insurer. Please advise the receptionist if you have a claim form.
Billing and payment
The clinic has agreements with most insurance companies enabling patient accounts to be settled directly with The clinic. Invoices are sent to your insurer for direct payment; no copy will be sent to you. The clinic is not obliged to process invoices from other hospitals.
Your insurance company will usually notify you in writing that your claim is being settled. They will also inform you of any shortfalls you may have incurred and explain the reasons for them. It is advisable in these events to contact our accounts department for advice. Any excess payments should be made directly to The clinic.
If there is an excess in the policy, this will be advised to the patient after The clinic has been paid by insurers and the patient is then responsible for repayment of any such excess.
We will ask you for your credit card details when you register. This is to cover any charges your insurer is not liable to pay. Your details will be kept securely for up to 6 months and we will notify you in advance if it is necessary to use them.
Items not covered
Treatments / Consultations not covered by the Health Insurance Policies and payment for these should be made at the Reception Desk on the day of your appointment. Medications and other related products are not usually covered by Health Insurance Policies.
Non-UK insurance policies
Non-UK Insurance is only accepted by prior arrangement between The clinic and the insurance company. The acceptance must be in writing and includes settling the account directly with the hospital.
